Who we are

Pentland Locksmiths Services

Our website address is: https://pentlandlocksmiths.co.uk.

Absolutely, Chris — good call. The version you’ve written already shows care for customer privacy, but to fully align with GDPR, it needs a few additions and clarifications, such as:

• A lawful basis for collecting data (e.g. “legitimate interest” or “contract”)

• A note on customer rights (access, correction, deletion, etc.)

• A short note on data security

• Clear contact details for privacy requests

Here’s a GDPR-compliant rewrite of your privacy policy that’s still in your plain, trustworthy voice — perfect for a small local business like Pentland Locksmiths:

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Privacy Policy

Last updated: November 2025

Pentland Locksmiths Services is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe.

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1. Personal Data We Collect and Why

When you use our locksmith services, we collect only the information we need to carry out the work and provide aftercare.

We may collect the following personal data:

• Name

• Address

• Contact number

We collect this data for the following purposes:

• To identify you and provide the services you have requested

• To contact you regarding your booking or aftercare support

• To honour our 1-year product guarantee

Lawful Basis for Processing

We process this personal data on the basis of:

• Contract – to perform the locksmith service you request

• Legitimate Interest – to ensure quality service and aftercare

We do not collect unnecessary or sensitive information, and we do not use your data for marketing without your consent.

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2. Media

Photos on our website and social media (including Google, Facebook, Instagram, and Twitter) are genuine images taken by Pentland Locksmiths Services while carrying out work.

We never publish identifiable photos of customers or private property without prior consent.

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3. Embedded Content from Other Websites

Some pages on this website may include embedded content (such as videos or images). Embedded content behaves as if you visited the external website directly.

These external sites may collect data, use cookies, or track your interactions. We have no control over and are not responsible for their privacy practices.

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4. Analytics

We use Google Analytics to understand how visitors use our website and improve user experience.

Google Analytics collects anonymous data such as visitor numbers, pages visited, and general location. This information is processed and stored by Google, not by us. You can read Google’s privacy policy at: https://policies.google.com/privacy

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5. How Long We Retain Your Data

We retain customer information for one year from the date of service. This allows us to provide aftercare or repairs under our 1-year product guarantee.

After this period, your data is securely deleted or destroyed.

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6. Data Disclosure

We do not sell, trade, or share your personal data with anyone.
We will only disclose your data if it is necessary to:

• Comply with a legal obligation

• Protect the rights or property of Pentland Locksmiths Services

• Defend against legal claims or liability

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7. Data Security

We take all reasonable precautions to protect your information.
Any data we hold is stored securely and only accessed by authorised personnel.

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8. Your Rights Under GDPR

Under the UK General Data Protection Regulation (GDPR), you have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data after the retention period

• Object to processing in certain circumstances

To exercise any of these rights, please contact us using the details below.

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9. Contact Information

If you have any questions about this privacy policy or wish to make a data request, please contact:

Pentland Locksmiths Services
Bonnyrigg, Midlothian
📞 0131 663 8003
📱 07990 776519
📧 pentlandlocksmiths@gmail.com

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